Refund policy

Exchanges and store credits

 

Exchanges only, no refunds. Damaged items will be fixed or replaced. Exchanges accepted within 7 days. Customer is responsible for all exchange shipping costs. To initiate an exchange, email sales@anaraandco.com within 7 days of receipt of the item with your exchange request. Also a picture of the item will be required before sending it to exchange.

You will be responsible for shipping and insurance for all returns and exchanges. Insure the package for the full value of the item and return in the bubble wrap inside of the box to prevent rattling and protect the piece during the transit. Each item must be in original condition or 50% restocking fee will be deducted from your exchange or return credit. We reserve the right to refuse any exchanges or returns that is not in resale condition. Refunds for for damaged items will only be given if incurred during shipping. If item have become damaged due to regular use, please contact us for details on repair and refinishing. 

Check your ring size before you buy a ring, we can't exchange or return based on the wrong size. No exchanges or returns on custom made items.